Refund Policy

Return & Refund Policy

Thank you for shopping at Alovora (https://alovora.com).

Because our orders are processed immediately through our global logistics partners, all sales are final. We do not accept returns, exchanges, or refunds for changes of mind, buyer’s remorse, or incorrect sizing choices.

However, we stand by the quality of our service and are always happy to replace or refund orders affected by transit issues or manufacturing defects.

1. Damaged, Defective, or Incorrect Items

If your item arrives damaged or defective:

  • Reporting Window: You must report the issue within 14 calendar days of the delivery date.

  • How to File a Claim: Email our support team at jjkglobalventuresllc@gmail.com with:

    1. Your Order Number

    2. A clear photo or short video showing the damage, defect, or wrong item received

    3. A photo of the shipping label on the original package

  • Resolution: Once verified, we will issue a free replacement or a full refund to your original payment method. You will not be required to return the damaged item.

2. Lost or Stolen Packages

  • Stuck in Transit: If your tracking status has not updated for more than 30 business days, please contact us. We will investigate with the carrier and issue a replacement or full refund if the package is confirmed lost.

  • Marked Delivered but Missing: If tracking shows your package was delivered but you haven't received it, please check with household members and neighbors first. If it is still missing, notify us within 3 days of the marked delivery date so we can assist you in opening a carrier claim.

3. Non-Refundable Situations

We cannot process refunds, replacements, or returns under the following circumstances:

  • Incorrect Shipping Address: Orders delivered to an incorrect address provided by the customer at checkout.

  • Unclaimed Deliveries: Packages returned to the sender due to failed delivery attempts or failure to collect from a local postal office.

  • Buyer’s Remorse: Changing your mind after an order has been placed or fulfilled.

4. Contact Us

If you have any questions regarding your order or need assistance with a claim, please contact our support team: