Shipping Policy

Shipping & Delivery Policy

Thank you for visiting and shopping at Alovora (https://alovora.com). Below are the terms and conditions that constitute our Shipping Policy.

1. Destinations & Shipping Coverage

We currently ship exclusively to addresses within the United States and Canada. We do not ship to other international destinations or P.O. Boxes / APO / FPO addresses at this time.

2. Processing & Delivery Timelines

Because our items are fulfilled directly from our global manufacturing partners, orders go through a processing phase before being handed to transit carriers:

  • Order Processing Time: 2 – 5 business days (order verification, quality check, and packaging).

  • Estimated Shipping Time: 2 – 4 weeks from the date of dispatch.

Please Note: Total delivery time may take up to 4 weeks (20–25 business days) depending on destination customs clearance, supply chain volume, and local carrier operations. By completing your purchase on Alovora, you acknowledge and agree to this delivery window.

3. Delays & Carrier Responsibility

Alovora works with reliable third-party shipping carriers (such as USPS, Canada Post, and global logistics networks) to deliver your orders.

Once an order has been dispatched from the warehouse and assigned a tracking number, the physical transit of the goods is managed entirely by the third-party shipping carrier. Alovora is not directly responsible for:

  • Carrier delays caused by weather, customs holds, or holiday shipping rushes.

  • Delays resulting from incorrect or incomplete shipping addresses provided by the customer at checkout.

  • Failed delivery attempts or uncollected packages held at local postal hubs.

If your order experiences a delay exceeding 30 business days, please contact our team at [insert your support email], and we will initiate an official carrier investigation or arrange a replacement order.

4. Order Tracking

Once your order is shipped, you will receive an automated shipping confirmation email containing your tracking number and tracking link.

  • Please allow 3 to 7 business days for the initial tracking status to update on the carrier's portal after receiving your dispatch email.

5. Customs, Taxes, & Import Duties

  • US Orders: Orders under $800 USD typically import duty-free under U.S. de minimis regulations.

  • Canada Orders: Canadian orders may occasionally be subject to local GST/HST or provincial import fees depending on local border customs decisions.

Alovora is not responsible for any additional taxes or customs duties applied to your order upon entry into Canada. All fees imposed during or after shipping are the sole responsibility of the customer.

6. Chargebacks & Order Inquiries

We are committed to resolving any shipping concerns promptly and fairly. If you experience an unexpected delay or have questions regarding your order status:

  1. Please contact us directly at jjkglobalventuresllc@gmail.com before contacting your bank or card provider.

  2. Opening a fraudulent or premature chargeback for an item that is actively in transit within our stated 4-week window slows down our ability to assist you and may invalidate eligible replacement options.